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Frequently Asked Questions

FAQ

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Frequently Asked Questions

1) Do I Need To Know The Weight Of My Goods?
In most cases you can estimate your weight . But be aware that the carrier can and will adjust the weight, which will determine your final cost. The final weight is known as the "chargeable weight". For Air Freight, chargeable weight may be the dimensional weight if greater than the gross weight of the shipment.
2) Does Size Matter For Air Shipment?
Yes, air freight is based on both the actual weight and chargeable weight of the cargo, known as ‘Volumetric Weight’..
3) How Is Chargeable Weight (Volumetric Weight) Calculated?
Here's the special formula. All three dimensions (Length x Width x Height) divided by 6000 is equal to the volumetric weight. The weight charged is the greater of actual or volumetric weight.
4) My Last Company Would Promise Me The Moon, But Never Delivered?
We tell you the truth - even if it hurts. While at times we can do the 'impossible', this is not always the case. If it can be done we will tell you. If it can't be done, well, we will tell you that too. When that happens we don't hide - We fix it.
5) Do You Have Warehouse Where I Can Drop Off The Cargo?
Yes, we have a receiving warehouse in London, near Heathrow Airport.
6) Do You Have Office At Destination Where We Can Pick Up The Cargo?
Yes, you can pick up your goods at our local offices in the country.
7) What Is Volumentric Weight?
All international carriers base their shipping rates on the greater of Actual Weight and Volumetric Weight. Actual Weight is the weight of the package when put on a scale. Dimensional Weight (volumetric weight) is based on the size of the package. Large items that have a small Actual Weight, like pillows and lamp shades will very often be charged according to their volumetric weight.

Volumetric weight is calculated by multiplying the Length (cm) by Width (cm) by Height (cm) and dividing the total by 6000.

E.g. 35cm x 24cm x 28cm / 6000 = 3.92Kg.
8) How Can I Make An Order?

Quite Simple...

1. Browse & find the goods you want (minimum order value is £250)
2. Send us full details by using this secure form or sending all the details via email
3. We will source the item(s) and advise you on the total cost to have it delivered to your doorstep
4. Make your payment to UK2Nigeria
a. via Bank transfer or a deposit to our account
b. Cheque deposit
5. We will then purchase, procure, pack & ship the good to you!

9) Are There Types Of Cargo That Cannot Be Shipped Via Air Freight?

Yes. Anything hazardous, flammable, dangerous, chemicals, computer batteries, live animals, perishable items, Perfume, Spray, etc) and items with security threats (ex: Drone, Gun, etc) (see list of prohibited goods for Nigeria). You are advised to check the Nigerian customs website for a comprehensive and up to date list; click here . UK2NAIJA is not responsible for the content of external websites. This link will open a new window.

Furthermore, UK2NAIJA is not obligated to undertake any transaction it does not consider will be in the interest of the company or that is of a suspicious nature. In such instances, a transaction will be declined with or without our stating the reason.

Please note, this FAQ is subject to updates

Please check back from time to time for the latest information.

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